Shipping and Refund Policies

The online services will only ships to Canada / USA  with Canada Post,UPS and FedEx. Store pick up is not available. Shipping fees are calculated on a combined basis of weight, value (for insurance purposes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

• We will ship to your shipping address. We ship Canadian orders to any address within Canada, and Australian orders to any address in Australia. We will ship to a USA address provided you supply complete address information including a telephone number and the address can be verified (to deter credit card fraud and identity theft).
• A signature is required for all shipments upon receipt.
• To avoid higher than normal shipping and duties charges, orders containing multiple items located in different warehouses will be consolidated in one location prior to shipping. Therefore, your order may be delayed by an extra business day. We will notify you via email, if your order will be delayed.
• Some items cannot be exported due to manufacturer or government restrictions. You will receive an on-screen notice if you attempt put an item in your shoppingcart or check out an order containing items which we cannot send to you.
• If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable, We reserve the right to retain the original price of items; shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.